Shipping & Delivery

Package: All purchased items include a pouch.

Domestic / International Shipping

Orders which select FREE domestic / international standard shipping (purchase of $75/ $135 or more before discount) require approximately 14 business days for delivery.

*Please note: shipping costs do not include customs brokerage fees and related tariffs. These fees are the responsibility of the customer.

Shipping Rules and Regulations

Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you'll be notified by email.

* If you have multiple items in your order, and anything is on back-order, we can send out what we have immediately. Simply select the appropriate checkbox during your checkout. We'll contact you when the back-ordered items arrive and ship them to you at no extra charge.

* Nicole Lauren  free shipping offer is applicable to orders over $75/ $135.00 after coupons and discounts have been applied. 

* PLEASE NOTE: Effective immediately, all express shipping (DHL / FedEx) orders must have the same billing and shipping address. This policy is in place to ensure correct delivery and to protect our customers from fraud. Additionally, DHL / FedEx does not deliver to P.O. Boxes, therefore, any order with a P.O. Box in the billing and/or shipping address must be sent via USPS.

* If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.

* If your order is being delivered to an office building, apartment complex, or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

* PLEASE NOTE: Effective immediately, all international orders must have the same billing and shipping address. This policy is in place to ensure correct delivery and to protect our customers from fraud.

Tracking An Order

* Packages may be tracked online with DHL / FedEx / Canada Post. USPS will provide a delivery confirmation.

* Once a package has been shipped out per your order specifications, it is literally out of our hands and becomes the responsibility of the postal service. Please note that this may include DHL, FedEx, USPS, or the postal service for the country that the package is being delivered to.

* If your package does not arrive as planned, please contact us for assistance! We are happy to help you locate the package if possible. If the package cannot be located, we will provide you with a replacement or refund once our standard procedure has been completed. This will require:

1. Customer must complete and return (via postal mail, fax, or scanned email) a signed affidavit of non-receipt (MANDATORY for all orders in which a  replacement or refund is requested because the customer noted that the package was never received).

2. By signing the aforementioned affidavit, customer agrees that they will immediately ship back the original package - and cover all costs of shipping the package back to us - if it is received after a replacement or refund has been issued.

3. Nicole Lauren requires this form for our own protection, and as documentation to the shipping service so that we can file a claim.

*Postal fraud is a serious crime and Nicole Lauren is obligated to provide appropriate documentation when filing claims of packages that were not delivered as planned. Because we will provide a free replacement or refund upon receipt of this signed document, it is absolutely required in order to proceed. Please do NOT expect a replacement or refund if you are not willing and able to complete the required documentation.

Signature Confirmation

*Signature Confirmation is used  when there is a different shipping & billing address.
*Signature Confirmation is used for all orders, unless the customer emails Nicole Lauren and authorizes in writing that no signature is required

Private Policy

Nicole Lauren respects your privacy rights. We do not share data from visitors to the Nicole Lauren Website to other third parties. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you.

Return Policy

If you are not satisfied with your Nicole Lauren purchase, return it within 7 days for a refund or an exchange of unused goods. To return an item to Nicole Lauren, please contact us by email at CS@nicolelauren.com. You will be provided with return instructions.

* All Discount Items are Non Exchangeable Or Non-Refundable. 

* All customers are required to pay for return shipping of their goods with a reliable-reputable postal service or courier company.

* Shipping and Handling Charge(10%)are not refundable.